BANDwidth
K. Pitter (Whitman College)
K. Kelly (Whitman College)
M. Quiner (Whitman College) Page
1
Beyond
the Technology
F. W. Connolly (ConseQ Associates/American University)
D. L. Nardick (ConseQ Associates) Page
4
Bringing
Laptops to Class – The Front Lines of Curricular Computing
B. Gardner (Drew University) Page 7
Building
a Technology Classroom: Lessons Learned at a Small Liberal
Arts College
A. Meleshevich (Allegheny College)
J. Millin (Allegheny College) Page 13
Building
a University IT Community: Strength Through Collaboration and
Partnerships
S. H. Noell (North Carolina State University)
L. Grady (North Carolina State University) Page
18
Campus
Planning Portfolio: Using the PeopleSoft Portal to Develop
a Planning Website for Middle States Accreditation
A. Stutzman (The College of New Jersey) Page
23
A
Case Study: Implementing Supportworks Professional Helpdesk
at Drew University
B. Black (Drew University)
E. A. Larsson (Drew University) Page 26
The
Challenges and Successes of Implementing an Enterprise Patch
Management Solution
T. Gerace (Tulane University)
J. Mouton (Tulane University) Page 30
Communities
of Practice: Dare to Share the Knowledge
D. Mojta (Rutgers University) Page 34
The
Comprehensive IT Help Desk: A Single Point-of-Contact for the
University Community
R. Davis (University of West Florida)
S. Maxwell (University of West
Florida) Page 37
Return
to Top
Condemned
to Repeat History: Lessons I'm Still Learning
K. Barger (The Lutheran Theological Seminary at Philadelphia) Page
40
Convenience – Are
You Providing It?
J. B. Yucha (Virginia Commonwealth University) Page
44
The
Cost of Non-Compliance – When Policies Fail
E. M. Madigan (Pennsylvania State University)
C. Petrulich (Pennsylvania State University)
K. Motuk (Pennsylvania State University) Page
47
Course
Evaluations Online: Putting a Structure into Place
P. Robinson (University of Maryland)
J. White (University of Maryland)
D. W. Denman (University of Maryland) Page
52
Creating
a New Channel for Campus Communication
M. A. Nakamura (Colby College) Page 56
Dancing
with the Devil: Faculty Assessment Process Transformed with
Web Technology
L. O. Hernández (Ringling School of Art & Design)
K. Wetherby (Ringling School of Art & Design)
M. Pegah (Ringling School of Art & Design) Page
60
Demand,
Drag, or Deal – Persuading Faculty to Transform Higher
Education
N. J. Bauer (Rose-Hulman Institute of Technology) Page
66
Deploying
and Taming the Wireless Beast
J. Landry (Pennington Biomedical Research)
R. C. Richard (Pennington Biomedical Research) Page
69
Doing
More with Less for the Good of All
J. V. Roberts (Pennsylvania State University) Page
73
Empowering
Staff: Creation of a Staff Technology Development Center
J. Saul (Drew University) Page 76
Return
to Top
Encouraging
and Assisting Faculty Incorporation of Innovative Classroom
Technologies
D. Patterson (Valparaiso University) Page
79
Enterprise
Resource Planning (ERP) Implementation Planning and Structure:
A Recipe for ERP Success
W. Brown (Heald College) Page 82
eXtreme
Deployment: Distributing and Configuring 450 Student Laptops
in Five Hours
E. A. Larsson (Drew University)
R. Sprague (Drew University) Page 87
From
Innovators to Majority: Evolution in Faculty WebCT Training
P. Robinson (University of Maryland)
S. Roushdy (University of Maryland) Page
91
From
Yellow Stickies to the World-Wide Web: The Evolution of Problem
Tracking at the University of Houston
J. Kosatka (University of Houston)
A. Bhakta (University of Houston) Page
94
The
Front Line Battle Against P2P
D. Ennis (Ringling School of Art and Design)
D. Anchan (Ringling School of Art and Design)
M. Pegah (Ringling School of Art and Design) Page
101
Getting
Better While Getting Less: Improve Your Service Without Expanding
Your Budget
D. Pecora (Rochester Institute of Technology) Page
107
Getting
Rid of Registration at the LSE
K. Forbes-Pitt (London School of Economics) Page
110
Growing
Our Own: Partnering with the City School District
F. Versace (Rochester Institute of Technology) Page
115
A
Holistic Approach to High-Performance Computing: Xgrid Experience
D. Przybyla (Ringling School of Art and Design)
K. Miller (Ringling School of Art and Design)
M. Pegah (Ringling School of Art and Design) Page
119
Return
to Top
How
Long Can We Keep Doing More With Less?
C. Jones (University of Oregon) Page 125
Implementing
a Network Improvement Action Plan
K. Todd (Northwest Missouri State University)
J. Rickman (Northwest Missouri State University)
T. Verbick (Northwest Missouri State University) Page
129
Increasing
Student Employee Morale and Retention by Developing Advanced
Employment Opportunities: A Penn State Perspective
H. Moeller (Pennsylvania State University)
C. L. Vucinich (Pennsylvania State University) Page
133
Information
Busters: Communicating with Your Campus Community
D. Dunn (Baylor University) Page 136
Interactive
Online Journaling: A Campus-wide Implementation of Blogging
Software
C. J. Higgins (University of Maryland)
L. Reeves (University of Maryland)
E. Byrd (University of Maryland) Page
139
Invert
Your Training Program: Revisited
S. Harrigan (University of Buffalo) Page 143
IT
Strategic Planning by a College within a University
R. A. Jefferis (Case Western Reserve University)
J. T. Mansour (Case School of Engineering) Page
150
Leadership
Essentials: Facilitation Skills for Improving Group Effectiveness
D. Paulsen (Iowa State University) Page 153
Lessons
Learned from the Novell and GroupWise Upgrade of the Summer
2003 or "What We Did on our Summer Vacation!"
R. L. Barley (Indiana State University)
Y. Phillips (Indiana State University) Page
161
Mac
OS X Panther Imaging Do's and Don'ts
C. Wiesemann (University of Oregon) Page 167
Return
to Top
Making
Technology Accessible for the Technophobe—Moving Social
Workers Into the 21st Century
T. B. Wolff (University of Southern California) Page
172
Managing
Faculty Support: Expectations and Change in the Classroom
S. Meshkaty (University of San Diego)
J. W. Pope (University of San Diego) Page
178
Managing
Open Access Labs: "MacGyver Principle"
M. A. Adams (University Computing and Telecommunications and University
of Houston-Clear Lake) Page 183
Mastering
IT Change Management Step Two: Moving from Ignorant Anarchy
to Informed Anarchy
K. Dietel (Duke University Health System) Page
188
Moving
from Training to Teaching
J. Saul (Drew University) Page 191
Online
Solutions: Looking to the Future of KnowledgeBase Management
A. Saunders (Colorado State University)
M. Ritschard (Colorado State University) Page
194
An
Open Source Print Management System that Works
L. W. Canaiy (Princeton University) Page 198
Organizationally
Supporting Innovations in Technology-Enhanced Instruction and
Research
K. Janz (Indiana State University)
S. Owen (Indiana State University) Page
202
OSU
Helpdesk: A Cost-Effective Helpdesk Solution for Everyone
C. J. Sinnett (Oregon State University)
T. Barr (Oregon State University) Page
209
OS
X: A Ten-Step Program
C. R. Miller (Oberlin College)
H. R. Bent (Oberlin College) Page 217
OS
X — Here We Go Again
S. E. Hanselman (Ringling School of Art & Design)
L. Hernandez (Ringling School of Art & Design)
D. Anchan (Ringling School of Art & Design)
M. Pegah (Ringling School of Art & Design) Page
221
Return
to Top
Outsource
This! Broaden Support and Reduce Staff Burnout
J. Faulks (Colgate University) Page 227
Outsourcing
the Student ResNet (We've had Enough!)
W. Pearle (Ithaca College)
E. Rugg (Ithaca College) Page 232
Paper
Copy to Online — The Push to Get Employees into the 21st
Century
K. A. Cunningham (University of Missouri-Columbia)
T. Hohlt (University of Missouri-Columbia) Page
237
A
Platform Independent Tool for Evaluating Performance of Computing
Equipment for a Computer Laboratory
T. Yamanoue (Kagoshima University) Page 241
Project
Juggling — The Evolution of a Process
J. Hathaway (Fermi National Accelerator Laboratory) Page
247
Reenvisioning
Training: New Partnerships and Focus
T. Crafton (Indiana State University)
K. Janz (Indiana State University) Page
250
Searching
for the Needle in the Haystack: Taxonomies, Tags and Targets
M. Pelikan (The Pennsylvania State University)
J. Leous (The Pennsylvania State University)
R. Pearce (The Pennsylvania State University)
M. E. Smith (The Pennsylvania State University)
R. Vaught (The Pennsylvania State University) Page
256
Sleeping
With Their Eyes Open: A Guide to Student Staff Training
K. J. McRitchie (Grinnell College) Page 262
Software's
Little Helpers: Managing Your Lab Areas
D. Simpson (University of Oregon) Page 266
Soup
to Nuts: Affordable Tools for Building and Maintaining Labs
J. Wagner (University of Rochester) Page 270
Return
to Top
Staying
Secure in an Insecure World: 802.1x Secure Wireless Computer
Connectivity for Students, Faculty, and Staff to the Campus
Network
S. K. Brawn (Arizona State University)
R. M. Koan (Arizona State University)
K. Caye (Arizona State University) Page
273
Stuck
in Nerdville—Implementing a Laptop Checkout Program via
Information Commons
A. Moos (Baylor University)
C. Talbert (Baylor University) Page 278
Student
Employment System: The Pros and Cons of Building a Homegrown
Application and Using Student Programmers
A. Stutzman (The College of New Jersey) Page
281
Students
as Service Champions: A Success Story
A. Krukowski (Northwestern University)
M. Reynolds (Northwestern University) Page
284
Student
Technology Consultants: They're Not Lab Monitors Anymore
G. A. Schultes (Hamilton College)
E. Miller (Hamilton College)
J. Simons (Hamilton
College)
J. Thomas (Hamilton
College) Page 289
The
Successes of Centralization "Merger of Support Services"
C. C. Lassallle (Pennington Biomedical Research)
R. C. Richard (Pennington Biomedical
Research) Page 292
Tablet
PC: Blackboard to the Web
S. J. Timmins (University of Delaware) Page
296
Taming
the Skyrocketing Printing Costs in Campus Computing Labs With
Open Source Technology
G. Pepper (University of Wisconsin-Whitewater)
L. Wong (University of Wisconsin-Whitewater) Page
301
Technology:
Illegal, Immoral, or Fattening?
A. Jones (South Dakota State University) Page
305
Thin-clients
for Clusters: Working Ourselves Out of a Job?
D. J. Blezard (University of New Hampshire) Page
310
Return
to Top
Tuning
the Titanic: Changing a PIN to a Password
D. Brotherson (Iowa State University) Page
315
UW-Madison
Student Leadership Project
J. Lepak (University of Wisconsin-Madison)
D. Metzger (University of Wisconsin-Madison)
B. Reagan (University
of Wisconsin-Madison) Page
319
Viruses,
Updates, and Security: Making the Campus Aware
N. P. Kutner (Rensselaer Polytechnic Institute) Page
322
Voluntary
Centralization of User Support in a De-centralized Organization
E. Y. Borkowski (University of Maryland)
J. Elvove (University of Maryland)
C. Higgins (University
of Maryland)
S. Kueppers (University
of Maryland) Page 327
Walking
the Tightrope of Faculty Support
K. Wainwright (Lewis & Clark College)
B. Arnold (George Fox University) Page
332
Web-Based
Technologies: Reaching Their Ultimate Potential on Restricted
Budgets
S. Báez-Franceschi (University of Houston)
K. Le (University
of Houston)
D. Velez (University
of Houston) Page 336
Why
Can't I Do It Here?: Using Students as Policy Educators and
Enforcers
K. Todd (Northwest Missouri State University)
T. Verbick (Northwest Missouri
State University) Page 340
Window
to a New World: Online Freshman Orientation via Portal
S. Yerk-Zwicki (Lehigh University) Page 343
"You
Are the Key to Security": Establishing a Successful Security
Awareness Program
C. McCoy (University of Missouri - Columbia)
R. T. Fowler (University of Missouri
- Columbia) Page 346
SHORT
PAPERS Return to Top
Attempts
to Automate Client Security at Virginia Commonwealth University
D. Stinnette (Virginia Commonwealth University) Page
350
Building
a Champagne Helpdesk on a Beer Budget
C. J. Sinnett (Oregon State University)
T. Barr (Oregon State University) Page
351
Building
a Computer Lab that Students Will Love; Internet Cafés
and Design Studios
M. R. Ritschard (Colorado State University) Page
354
Easy
Access to Remote Graphical UNIX Applications for Windows Users
R. R. Repasky (Indiana University) Page 357
Implementing
High-Performance Grid Computing in Student Computer Labs
M. McCallister (University of Florida)
M. Kutyna (University of Florida)
D. Delgado (University
of Florida) Page 360
It's
Eleven O'Clock: Do You Know Where Your Identity Is?
E. A. Evans (University of North Carolina at Chapel Hill)
C. M. Kotlas (University
of North Carolina at Chapel Hill)
D. W. Bailey (University
of North Carolina at Chapel Hill)
A. J. Crystal (University
of North Carolina at Chapel Hill)
T. Buckner (University
of North Carolina at Chapel Hill) Page
361
Let's
Get STARTed! Creating an Online Technology Orientation
M. Irvin (Arizona State University West)
M. Koan (Arizona State University
West) Page 364
Mac
OS X Tips and Tricks in a Lab Environment
J. D. Lowe (Baylor University) Page 367
Providing
Effective ICT Services using Open Source Technologies: University
of the Philippines Experience
R. P. Feria (University of the Philippines Diliman) Page
369
Research
Based Methods for Using PowerPoint, Animation, and Video for
Instruction
T. Murphy (Williams College) Page 372
Residential
Computing Consultants: Help Center After Hours and Onsite
G. Beck (Carnegie Mellon) Page 375
Return
to Top
Residential
Student Support
P. A. Juliano (Bentley College) Page 377
Security
Awareness Training for Students at Virginia Commonwealth University
K. Sommers (Virginia Commonwealth University)
B. Robinson (Virginia Commonwealth
University) Page 379
Soothing
the Many-Headed Beast: Improving the Rendering Process in the
World of 3D Animation
K. Miller (Ringling School of Art and Design)
D. Przybyla (Ringling School of Art and Design)
M. Pegah (Ringling
School of Art and Design) Page
381
Spam
Software Evaluation, Training, and Support: Fighting Back to
Reclaim the Email Inbox
J. Balvanz (Iowa State University)
D. Paulsen (Iowa State University)
J. Struss (Iowa State University) Page
385
Timeline
to Efficiency
T. Hohlt (University of Missouri-Columbia)
K. Cunningham (University of Missouri-Columbia) Page
388
(click
here to go back to main page)